FREQUENTLY ASKED QUESTIONS (FAQ) – HOUSE OF APPLELICIOUS
GENERAL QUESTIONS
1. What is House of Applelicious?
House of Applelicious is a fashion brand dedicated to offering stylish and carefully selected products with quality assurance before shipping.
2. Where are you located?
Our outlet is located at 55-01, Jalan Setia Tropika 1/17, Taman Setia Tropika, 81200 Johor Bahru, Johor.
3. How can I contact customer service?
You may contact us via WhatsApp at 012-7727004 or email applelicioushouseof@gmail.com.
4. What are your customer support hours?
Our team will respond as soon as possible during working hours. Response time may vary during peak seasons.
5. Do you have a physical store?
Yes, customers are welcome to visit our outlet at the provided address.
ORDER & SIZING
6. How do I choose the correct size?
Please measure your body carefully and refer to the size guide before placing an order.
7. Why is measuring important before ordering?
We encourage customers to measure first to avoid sizing issues, as refund is not provided.
8. Can I change my size after placing an order?
Please contact us immediately. Changes depend on order status and stock availability.
9. What happens if I choose the wrong size?
Returns are allowed only for size exchange if stock is still available.
10. Are measurements exact?
Measurements may have slight differences due to manual measuring and fabric characteristics.
PAYMENT
11. What payment methods do you accept?
We accept e-banking payments and Atome.
12. Is my payment secure?
Yes, all transactions are handled through secure payment channels.
13. Do you accept Cash on Delivery (COD)?
Currently, we do not provide COD services.
14. Will I receive payment confirmation?
Yes, you will receive confirmation once payment is successfully completed.
15. Can I cancel my order after payment?
Orders cannot be cancelled once payment has been confirmed and processed.
SHIPPING (J&T EXPRESS)
16. Which courier do you use?
We use J&T Express for all deliveries.
17. How long does shipping take?
Delivery time depends on courier processing and location.
18. When will my order be shipped?
Orders will be processed after payment verification and quality checking.
19. Will I receive a tracking number?
Yes, a tracking number will be provided once your order has been shipped.
20. Are you responsible for courier delays?
Delivery timing is subject to J&T Express operations and is beyond our control.
RETURN & REFUND POLICY
21. Do you provide refunds?
No refunds are provided as all items are checked carefully for quality before shipping.
22. Can I return my item?
Return is allowed only for size exchange, and only if the requested size is still available.
23. Why don’t you offer refunds?
We ensure strict quality control before delivery to minimize product issues.
24. What should I do if I want to exchange size?
Please contact us immediately with your order details.
25. Are sale items eligible for return?
Sale items may not be eligible for exchange depending on stock availability.
PRODUCT & QUALITY
26. Do you check the items before shipping?
Yes, every item undergoes quality checking before being sent out.
27. Will colors look exactly the same as photos?
Actual colors may vary slightly due to lighting and screen settings.
28. Are your products limited stock?
Some designs are produced in limited quantities.
29. Do you restock sold-out items?
Restock depends on product demand and availability.
30. How can I stay updated on new arrivals?
Follow our official channels and website for the latest updates and collections.
Thank you for choosing House of Applelicious. We appreciate your trust and support 🤍